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Zeno Says “Something Went Wrong”. What Should I Do?

Try safe recovery steps and contact Support if Zeno continues to show the “Something Went Wrong” message.

Written by Eloy Wijlhuizen

Try the steps below to protect your work and get back to Zeno. You do not need to identify the cause before contacting Support.

Try a New Chat

  1. Copy any unsent text and keep the affected chat open.

  2. Open a new chat.

  3. Send a short request without attachments.

If the new chat works, continue there. If the error continues, try the browser steps below.

Refresh Zeno Safely

  1. Check that your internet connection is stable.

  2. Check that your browser is up to date.

  3. Refresh Zeno and try again.

If the error appears again when you attach a file, contact Support and include the file type and size.

Contact Support

If the error continues, open the support Messenger in Zeno or read How Can I Ask for Support or Provide Feedback in Zeno?. You do not need to determine the cause before asking for help.

It is useful to include the following details in your message so we can determine what might be going wrong:

  • the exact error message and a screenshot;

  • what you were trying to do and the part of Zeno you were using;

  • whether you were using Legal Research or attaching a file;

  • the browser and type of device you were using;

  • if a file was involved, the file type and size; and

  • the approximate time the error occurred.

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