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Retry the research with the correct sources, verify the authority independently, and avoid relying on a citation that cannot be confirmed.

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Why Does Zeno Say a Legal Source Is Unavailable?

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What is Zeno Work?

How to Start Your First Task in Zeno Work

How to Contact Support or Send Feedback in Zeno

Getting started

Tasks in Zeno Work

How to Follow Zeno’s Progress

How to Access Your Chat History in Zeno

Queue, Redirect, or Stop a Task

Export a Chat

Give Zeno a Hard Problem

How to Mention Project Files in a Chat

Managing tasks and chats

Can I Personalise Zeno’s Answers?

How to Create a Word Document in Zeno Work

How to Create and Edit a Response Style

How to Create and Edit a Writing Profile

Documents and personalised answers

How to Use the Prompt Library

How to Create and Edit Saved Prompts

How to Share a Saved Prompt With Your Organisation

How to Use the Prompt Improver

Prompts and saved prompts

How to Edit a Document in Zeno Work

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Projects in Zeno Work

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How to Use Files in Zeno Work

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Managing Files

How to Translate a Complete Document or Text in Zeno

Can Zeno analyze documents in other languages?

Documents & Analysis

How to Install the Zeno Word Add-In

How to Set Up the Epona Integration

Word Add-In Limitations

Prompt Library in Word Add-In

Can Zeno Read Comments and Tracked Changes in Word Documents?

How to Use the Zeno Word Add-In

I Can't Sign In to the Word Add-In — What Should I Check?

Edit a Suggestion Before Applying It

Accessing Chat History in the Word Add-In

Copying the Text of a Suggestion

Using the Prompt Improver in the Word Add-in

Review and Apply Suggested Changes

Word Add-In & Integrations

How to Create and Run a Rulebook in Zeno Work

How to Use Rulebook Presets in Zeno Work

Rulebooks

Legal Sources & Citations

How to Conduct Legal Research and Upload Documents to Zeno

How Does Zeno Decide When to Use Legal Research?

How Zeno uses legal sources

How to Search for and Add Legal Sources to a Chat

What is Source Awareness?

What sources does Zeno use for Legal Research?

Choosing jurisdictions and sources

How Citations Work in Zeno

Why is a citation highlighted? - Citation verification

Understanding citations and verifying answers

Why Does Zeno Flag Spelling or Grammar Errors That Are Not in My Document?

Zeno Says “Something Went Wrong”. What Should I Do?

What Should I Do if Zeno Reads a Document Incorrectly?

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Plans, Seats, and Billing

How to Invite and Manage Users in Your Organisation

How to Set Your Interface and Response Languages

Account, Authentication, and Administration