The Zeno Word Add-In opens a separate sign-in window and returns you to Word after it verifies your session.
Try signing in again
Open the Zeno Word Add-In.
Select Sign In.
Complete the sign-in steps in the window that opens.
Wait for the window to close and the Add-In to reload.
If the sign-in window was closed before you finished, select Sign In and complete the steps again.
Check the error message
Use the message shown in the Add-In to choose the next step:
Failed to open login window: Select Sign In and try again. If the window still does not open, contact Zeno Support.
Failed to complete login or Failed to verify session: Check that your browser allows cookies for Zeno, then try again.
Login window closed unexpectedly: Select Sign In and keep the window open until the Add-In confirms the session.
An active subscription is required: Select Manage Subscription or contact your organisation administrator.
Contact Zeno Support
If you still cannot sign in, email [email protected]. You can use this address while signed out. Include:
The exact error message
The sign-in method that you selected
Whether you use Word on Windows, Mac, or the web
Your Word version
Whether the sign-in window opened
Do not send your password, authentication codes, or sign-in links.