Zeno

How to Use Files in Zeno Work

Organise and Manage Files

Find Files and View Earlier Versions

Eloy Wijlhuizen

Managing Files

<span>Send us a message using the Support button in the Zeno app when clicking on your profile picture. </span>

News

Trust Center

Status

Legal

Resources

Open Zeno Work

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

Style guide

Article page title

Home hero title

Nederlands

English

What is Zeno Work?

How to Start Your First Task in Zeno Work

How to Contact Support or Send Feedback in Zeno

Getting started

Tasks in Zeno Work

How to Follow Zeno’s Progress

How to Access Your Chat History in Zeno

Queue, Redirect, or Stop a Task

Export a Chat

Give Zeno a Hard Problem

How to Mention Project Files in a Chat

Managing tasks and chats

Can I Personalise Zeno’s Answers?

How to Create a Word Document in Zeno Work

How to Create and Edit a Response Style

How to Create and Edit a Writing Profile

Documents and personalised answers

How to Use the Prompt Library

How to Create and Edit Saved Prompts

How to Share a Saved Prompt With Your Organisation

How to Use the Prompt Improver

Prompts and saved prompts

How to Edit a Document in Zeno Work

Files & Projects

Projects in Zeno Work

Move Chats and Files Between Projects

Projects

Upload Files and Folders

Supported File Types and Upload Limits

Upload Email Files and Their Attachments

Can Zeno Transcribe Audio Files?

Uploading Files

How to Translate a Complete Document or Text in Zeno

Can Zeno analyze documents in other languages?

Documents & Analysis

How to Install the Zeno Word Add-In

How to Set Up the Epona Integration

Word Add-In Limitations

Prompt Library in Word Add-In

Can Zeno Read Comments and Tracked Changes in Word Documents?

How to Use the Zeno Word Add-In

I Can't Sign In to the Word Add-In — What Should I Check?

Edit a Suggestion Before Applying It

Accessing Chat History in the Word Add-In

Copying the Text of a Suggestion

Using the Prompt Improver in the Word Add-in

Review and Apply Suggested Changes

Word Add-In & Integrations

How to Create and Run a Rulebook in Zeno Work

How to Use Rulebook Presets in Zeno Work

Rulebooks

Legal Sources & Citations

How to Conduct Legal Research and Upload Documents to Zeno

How Does Zeno Decide When to Use Legal Research?

How Zeno uses legal sources

How to Search for and Add Legal Sources to a Chat

What is Source Awareness?

What sources does Zeno use for Legal Research?

Choosing jurisdictions and sources

How Citations Work in Zeno

Why is a citation highlighted? - Citation verification

Understanding citations and verifying answers

What Should I Do if a Citation or Case Cannot Be Verified?

Why Does Zeno Say a Legal Source Is Unavailable?

Troubleshooting sources and citations

Why Does Zeno Flag Spelling or Grammar Errors That Are Not in My Document?

Zeno Says “Something Went Wrong”. What Should I Do?

What Should I Do if Zeno Reads a Document Incorrectly?

I Cannot Upload a File: What Should I Check?

What Should I Do if Zeno is Unresponsive or Slow?

Can I Recover a Deleted Chat?

Does Zeno Hallucinate? What Should I Do?

Troubleshooting

Where Can I Find Zeno's Security Certifications and Trust Centre?

Where Is My Data Stored and Processed?

Does Zeno use my data to train AI models?

How Long Does Zeno Keep My Data, and How Does Deletion Work?

Which Sub-Processors Does Zeno Use?

Do US-Owned Cloud Providers Process My Data Outside the EU?

Security, Privacy & Trust

Account, Billing & Access

When does my subscription start?

Can I sign up for a monthly subscription?

Can I sign up for an annual subscription?

What is Zeno's cancellation policy?

How do I add a promotional code?

What Is a Seat and How Is Pricing Calculated?

Are there any additional fees or hidden costs?

Where can I access my invoices?

What plans does Zeno offer?

Can I purchase seats for my colleagues?

Plans, Seats, and Billing

How to Invite and Manage Users in Your Organisation

How to Set Your Interface and Response Languages

Account, Authentication, and Administration